We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you think a wine has a fault, eg being corked, you must retain that bottle for us to be be able to inspect and liaise with our suppliers. 

To start a return, you can contact us at info@tanninandoak.com. Where possible please include a photo of both the bottle and the Lot number.

Please note that returns will need to be sent to the following address:
278 West End Lane, London, NW6 1LJ, United Kingdom, or we will arrange to collect if mutually convenient.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@tanninandoak.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@tanninandoak.com.